1. WHO WE ARE
Samana Group Sp. z o.o., Hacienda Cocuyo, Monte Rojo, Santa Bárbara de Samaná 32000, Dominican Republic. Email: info@samana-group.net
2. WHAT DATA WE COLLECT
- Name, email, phone number, country when you fill out forms on our website
- Conversation data when you chat with Sofia (our AI assistant)
- Usage data through analytics (page visits, clicks)
3. WHY WE COLLECT IT
- To respond to your inquiries and send requested materials
- To schedule and confirm meetings
- To send our newsletter (only with your consent)
- To improve our website and services
4. HOW WE STORE IT
Your data is stored securely in our CRM system and Supabase database. We use industry-standard encryption and security measures.
5. WHO WE SHARE IT WITH
- Our sales team (Samana Group employees only)
- Calendar and scheduling tools (Google Calendar)
- Email service providers for newsletter delivery
- We never sell your data to third parties
6. SOFIA AI ASSISTANT
When you chat with Sofia, your conversation is processed by Anthropic's Claude AI and stored in our database to provide context for future conversations. Conversation summaries may be reviewed by our team to improve service quality.
7. YOUR RIGHTS (GDPR)
- Right to access your data
- Right to correct inaccurate data
- Right to delete your data
- Right to withdraw consent
- Right to data portability
Contact: info@samana-group.net
8. COOKIES
We use essential cookies for website functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.
See also our Cookie Policy for how we use cookies and similar technologies.
9. CHANGES
We may update this policy periodically. We will notify you of significant changes by email if you are subscribed to our newsletter.
10. CONTACT
For privacy-related questions: info@samana-group.net
11. SOFIA AI ASSISTANT — DATA CONSENT
Before using Sofia, users must actively consent to data processing. By clicking "Start chatting", users agree that:
- Conversation data is stored in our secure database
- Conversations may be reviewed by Samana Group team members to improve service quality
- Data is processed by Anthropic's Claude AI (privacy policy: https://anthropic.com/privacy)
- Users can withdraw consent and request data deletion at any time by emailing info@samana-group.net